As mental health providers, we want to provide the best service possible to our clients. However, even the best clinicians can end up with clients who are unhappy with their treatment. Sometimes these complaints come in the form of an angry email or Google review. Other times, you may find yourself the subject of an investigation by your licensing board. Clinicians can often find it difficult to balance their desire to make their customer happy while protecting themselves from liability. What happens when a message sent to a client in an effort to make them happy suddenly turns up as exhibit A in a board complaint?

MH Legal Solutions can help you navigate these tricky situations. Whether it’s helping you draft letters to respond to unhappy customers or it’s helping you figure out the best way to respond to your licensing board, Jason has the skills and experience you need to make the best decision.